Jagar Shipping Information

Dock Delivery:

- Sent via a contracted common carrier on a pallet or crate.

- The carrier will call to schedule a drop-off time with you.

- You will be responsible for unloading the delivery once it arrives at your dock.

- Keep in mind that products that ship this method are large or heavy. You will require the assistance of a pallet jack or forklift.

- Please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods.

- Remember, this product is large, heavy, and will require assembly. Please seriously consider room of choice or white glove service before you order the product.


Curbside:

- Sent via a delivery truck on a pallet or crate with a contracted carrier.

- The carrier will call to schedule a drop off time with you.

- This delivery will be dropped at the curb. You'll need to unpack the crate to move the furniture components  into your residence or office.

- Keep in mind that this furniture is large and heavy. The assistance of up to 4 people will be required to uncrate and move the pieces into the final destination. For office deliveries, a pallet jack or forklift will be beneficial.

- Please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods.

- Remember, this product is large, heavy and will require assembly. Please seriously consider room of choice or white glove service levels before you order the product.


Room of Choice Delivery:

The room of choice delivery option features a skilled delivery team that will bring your items inside, and place them in the room of your choosing.


Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once their items arrive in your area.

Packaging Removal Included: No

Assembly Service Included: No

Stairs: At $50 per flight of 15 stairs

Signature Required: Yes


Please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods.


White Glove Delivery (preferred method for all Jagar Furniture deliveries):

Please seriously consider this service for all Jagar furniture purchases. Our furniture is large, heavy, and fragile. With white glove delivery, Jagar assumes all responsibility to the quality of your purchase until you sign off on the completed installation. All items delivered by a white glove freight carrier will ensure the safest and most convenient delivery. White glove is our top tier of service level and is considered a turn-key experience.


Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once their items arrive in your area.

Packaging Removal Included: Yes

Assembly Service Included: Yes, up to one hour of assembly time included.

Stairs: At $50 per flight of 15 stairs

Signature Required: Yes


Please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods.


Day of Delivery Notes:

- Deliveries are typically scheduled for a 4-hour window.. If you feel our delivery team is late, please do not hesitate to call customer service at (716) 484-4020.

- We do require an adult  at least 18 years of age to be  on location and sign for the delivery.

- No matter what type of delivery, we encourage you to inspect your items prior to accepting them.

- The document you sign at time of delivery is extremely important. Please indicate the condition of the outer packaging on delivery receipt. If you are unable to inspect, write “not inspected” and provide box condition as well. Examples of box damage include tears, rips, holes, and even wrinkles.

- All curbs, driveways, sidewalks and stairs must be clear of ice, snow and other debris prior to delivery, additional charges may apply for excessive wait times.

- For room of choice or white glove, please ensure all hallways, elevators, passages, doorways are clear and can fit your merchandise.

- Our delivery teams are not authorized to move your furniture or handle any of your personal property.


How Long Until I Receive My Furniture?

-All Jagar Furniture is custom built to your exact specifications by skilled craftsmen at our plant in Jamestown, NY. - The typical lead time is 6-8 weeks. 

- Within 24 hours of your order, you’ll be sent a receipt that will provide an approximate ship date.

- The final ship date will be re-confirmed 2 weeks before the shipment.

- If you require a time-sensitive or guaranteed date of delivery, please contact us before you place your order at customerservice@jagarfurniture.com or call at (716) 484-4020 or 833-628-1458.


COVID-19 

The health and safety of our employees and customers have always been a top priority.  We are doing our best to comply with all local safety regulations.  Unfortunately, this may cause longer than average delivery times for some customers.  We are working hard to manufacture and deliver your furniture as quickly and as safely as possible. We appreciate your business, and patience.